Question: When can I expect to receive my order?
Answer: The average delivery time is 6 to 9 days. Our products are shipped directly from the supplier to you. Thanks to this unique business model, we save significantly on storage and transportation costs, allowing us to offer our products at lower prices than our competitors while covering the shipping costs.
Question: The estimated delivery time has passed. Where is my order?!
Answer: In 99% of cases, orders are delivered within the expected timeframe. Unfortunately, sometimes an order may experience a delay in the delivery process.
If you have not received your order three days after the expected delivery date, please contact us.
Question: Some items are missing from my order. Why?
Answer: Since we work with multiple suppliers, some products may be shipped separately. If items are missing, you will typically receive them within 2 to 3 days.
We apologise for any inconvenience.
Question: What are the shipping costs?
Answer: We cover all shipping costs.
Question: I am not satisfied with my order. Can I return it?
Answer: Yes. You can return any order within 30 days without providing a reason.
Question: I want to return an item. What should I do?
Answer: If you are not satisfied with your order, you can exchange or return it within 30 days of receipt.
The products must be returned in their original condition, with tags and packaging intact.
The item must show no signs of use.
A return must always be accompanied by a tracking code (Track & Trace).
The sender is always responsible for the shipment.
Once we receive the returned items, we will ensure that the purchase amount is refunded within 10 days.
Question: Where can I find my tracking code (Track & Trace)?
Answer: On this page, you can enter your email address and order number to track your parcel.
Question: My tracking code (Track & Trace) is not showing any information. Why?
Answer: Tracking information becomes available as soon as your parcel is processed by the carrier.
Please note that there may be a slight delay before tracking details appear.
Email: info@noiroak.com
Phone: +31 6 19116944
Company name: Bancas
Website name: Noir&Oak
Company registration number (KvK): 91538327
Number VAT: NL004898470B52
Adress: 4823AD, Zinkstraat 24, Box A4504, Breda, Netherlands
We will respond within 24 hours.
Opening hours:
Monday - Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: Closed