Would you like to return a product? First, contact our customer service team to request the return form. Our representatives will guide you through the return procedure.
You can return any product within 30 days of receipt, provided that the product is unused and in perfect condition. Returns will not be accepted if the product has been actively used without a defect or issue. Return shipping costs are the responsibility of the customer, except in cases of error on our part or a defective item.
Incorrect product received → We offer a free exchange or a full refund.
Item damaged upon arrival → Send us photos immediately, and we will find a quick solution.
Product not received → Contact our customer service team to initiate an investigation.
Change of mind → Returns are accepted within the return period, provided the product is unused and in its original packaging.
Once your return has been received and verified, the purchase amount will be refunded via the original payment method (credit card, or bank transfer). This process takes an average of 10 business days after the return has been received.
Email: info@noiroak.com
Phone: +31 6 19116944
Company name: Bancas
Website name: Noir&Oak
Company registration number (KvK): 91538327
Number VAT: NL004898470B52
Adress: 4823AD, Zinkstraat 24, Box A4504, Breda, Netherlands
We will respond within 24 hours.
Opening hours:
Monday - Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: Closed